> ## Documentation Index
> Fetch the complete documentation index at: https://mavrodi.org/llms.txt
> Use this file to discover all available pages before exploring further.

# Frequently Asked Questions — InviteBot Participants

> Answers to the most common questions about Intents, Help Requests, Orders, payment details, MAVRO balance, and the InviteBot Telegram bot.

This page collects answers to the questions participants ask most often. If you do not find your answer here, contact your Guider via `/start` or reach technical support with `/support`.

<Tabs>
  <Tab title="Intents">
    <AccordionGroup>
      <Accordion title="How many Intents can I create?">
        There is no hard limit on the number of Intents you can have. That said, be realistic: every active Intent means you may receive Orders to fulfil. Only create Intents for amounts you can genuinely transfer.
      </Accordion>

      <Accordion title="Can I change the Intent amount after creating it?">
        You cannot change the amount on your own. To adjust an Intent's amount, contact your Guider and ask them to make the correction on your behalf.
      </Accordion>

      <Accordion title="Why is my Intent still showing as New?">
        Your Guider has not reviewed it yet. Review times can vary. If more than **3 days** have passed without a decision, write to your Guider directly to follow up.
      </Accordion>

      <Accordion title="What if my Guider rejected my Intent?">
        Contact your Guider to find out the reason. Common causes include an unsuitable amount or missing information. Once you understand the issue, you can create a new Intent with the necessary corrections.
      </Accordion>

      <Accordion title="Can I cancel my Intent?">
        Yes. You can cancel an Intent using the bot's Intent management commands, or by asking your Guider to cancel it for you. Keep in mind that if Orders have already been issued against your Intent, cancelling it may affect other participants.
      </Accordion>
    </AccordionGroup>
  </Tab>

  <Tab title="Help Requests">
    <AccordionGroup>
      <Accordion title="Why can't I create a second Help Request?">
        The system allows a maximum of **one active Help Request at a time**. Wait until your current request is completed (fully funded or cancelled) before creating a new one.
      </Accordion>

      <Accordion title="How long does review take?">
        Standard review time is **1–3 working days**. The time to fulfilment depends on the amount, the availability of participants with matching Intents, and other factors.
      </Accordion>

      <Accordion title="Why was my Help Request rejected?">
        Common reasons include: no active payment details on your account, a requested amount that does not match what is available, or insufficient justification for the request. Contact your Guider for the specific reason, then create a new request with the issues addressed.
      </Accordion>

      <Accordion title="Do I need to add a review after receiving help?">
        Yes — this is required. After your Help Request is marked as completed, you must add a review link using `/report_url_add` before you can create your next Help Request. A Guider or administrator will verify the link, and only after verification will a new request be unblocked.
      </Accordion>
    </AccordionGroup>
  </Tab>

  <Tab title="Orders">
    <AccordionGroup>
      <Accordion title="How long do I have to complete an Order?">
        There is no rigid deadline, but Orders are expected to be completed in a **reasonable time — typically within a day**. If you anticipate a delay, inform your Guider in advance.
      </Accordion>

      <Accordion title="What if I can't complete an Order?">
        Press **"Refuse"** as soon as you know you cannot complete it. The Order will be reassigned to another participant. Frequent refusals may affect your standing in the system.
      </Accordion>

      <Accordion title="Can I complete an Order partially?">
        No. Orders must be completed in full for the exact amount shown. If you cannot transfer the full amount, refuse the Order so it can be reassigned.
      </Accordion>

      <Accordion title="What if the recipient doesn't confirm receipt?">
        Save all evidence of your transfer — screenshots and transaction IDs. Then contact your Guider. They will mediate the situation or escalate it if necessary.
      </Accordion>

      <Accordion title="Do bank fees count toward the Order amount?">
        No. The **recipient must receive the exact amount** stated in the Order. Any transfer fees are your responsibility as the sender and are not included in the Order total.
      </Accordion>
    </AccordionGroup>
  </Tab>

  <Tab title="Payment Details">
    <AccordionGroup>
      <Accordion title="What payment types are supported?">
        The following payment types are supported:

        * **RUB:** bank card transfers and SBP (Fast Payment System) transfers by phone number
        * **USDT:** cryptocurrency wallets on the TRC20 network
      </Accordion>

      <Accordion title="How many payment details can I add?">
        There is no limit. You can add as many payment details as you like. Having several options makes it easier for senders to reach you.
      </Accordion>

      <Accordion title="Is it safe to enter my card number?">
        Yes. Only your **card number** is stored — never your CVV, PIN, or any other sensitive banking credentials. The bot will never ask for those.
      </Accordion>

      <Accordion title="What should I do when my payment details change?">
        Add the new details with `/account_add` as soon as possible, and ask your Guider to deactivate the old entry. Do not leave outdated payment details active, as senders may use them by mistake.
      </Accordion>
    </AccordionGroup>
  </Tab>

  <Tab title="MAVRO & Balance">
    <AccordionGroup>
      <Accordion title="What is MAVRO?">
        MAVRO is the internal accounting unit used in MAVRO-mode projects. It is **not money** — it is a record of your participation. You earn MAVRO for providing help, and you can use it to request help in return.
      </Accordion>

      <Accordion title="How do I earn MAVRO?">
        When an Order issued from one of your Intents is completed and confirmed, you receive **MAVRO-0** — the base MAVRO type. You can then hold it, convert it to a growing type, or use it to create a Help Request.
      </Accordion>

      <Accordion title="When can I use MAVRO to request help?">
        You can create a Help Request against a MAVRO-0 position when it is **available** — that is, not currently in reserve (linked to an active Help Request) and not frozen. Use `/balance` in the bot or the Balance tab in the web cabinet to check the status of your positions.
      </Accordion>
    </AccordionGroup>
  </Tab>

  <Tab title="Bot & Technical">
    <AccordionGroup>
      <Accordion title="The bot is not responding to my commands">
        Try these steps in order:

        1. Check your internet connection.
        2. Close and reopen Telegram.
        3. Wait a few minutes and try the command again.
        4. If the problem continues, contact support with `/support`.
      </Accordion>

      <Accordion title="A command is returning an error">
        1. Double-check that you have spelled the command correctly.
        2. Make sure your account status allows you to use that command.
        3. Wait a few minutes and try again.
        4. If the error keeps appearing, contact support with `/support`.
      </Accordion>

      <Accordion title="My keyboard buttons have disappeared">
        Send `/start` to the bot. This restores the main keyboard with all standard buttons.
      </Accordion>

      <Accordion title="How do I quickly find a specific Intent, Request, or Order?">
        Use the direct lookup commands:

        * `/g_12345` — opens Intent number 12345
        * `/a_12345` — opens Help Request number 12345
        * `/o_12345` — opens Order number 12345

        Replace `12345` with the actual number of the item you are looking for.
      </Accordion>

      <Accordion title="Can I use the bot on a desktop computer?">
        Yes. Telegram is available as a web app and as desktop applications for Windows, macOS, and Linux. All bot features work the same way across all platforms.
      </Accordion>
    </AccordionGroup>
  </Tab>
</Tabs>