> ## Documentation Index
> Fetch the complete documentation index at: https://mavrodi.org/llms.txt
> Use this file to discover all available pages before exploring further.

# Help Requests: Asking the Community for Help

> Learn how to submit a Help Request, what to expect during review, and what you need to do after receiving help before creating a new request.

A Help Request (labeled `A12345` in the system) is how you ask the community to send you financial help. The system matches your request with participants who have active Intents, then creates transfer Orders so they can send the funds directly to your payment details. Before you can make a request, there are a few prerequisites you need to meet — most importantly, you must have already provided help to others.

## The base rule: give first, then ask

For a standard Help Request, you must first have provided help and had your Intents confirmed. Specifically:

1. You create an Intent to provide help.
2. The Orders from that Intent are completed.
3. The confirmed giving activity unlocks your ability to request help.

<Note>
  Bonus or promotional scenarios may have different rules and are described separately when they apply. The standard flow always requires confirmed giving first.
</Note>

## Prerequisites for creating a request

Before submitting a Help Request, make sure you have:

* **Confirmed giving history** — at least one Intent with confirmed Orders
* **Active payment details** — at least one active entry added via `/account_add`
* **No other active requests** — you can only have one active Help Request at a time

<Warning>
  If you do not have active payment details on file, the bot will block you from creating a Help Request. Add your details with `/account_add` before proceeding.
</Warning>

## Creating a Help Request

Use the `/ask` command — or tap the **"💰 Запросить помощь"** keyboard button — to start the flow.

<Steps>
  <Step title="Start the command">
    Send `/ask` in the bot chat, or tap the **"💰 Запросить помощь"** button on your keyboard.
  </Step>

  <Step title="Choose a currency">
    Select the currency you want to receive:

    * **RUB** — bank transfer in Russian rubles
    * **USDT** — cryptocurrency (TRC20)
  </Step>

  <Step title="Enter the amount">
    Type the amount you are requesting. Be reasonable — very small or very large amounts may be reviewed more carefully by your Guider.
  </Step>

  <Step title="Add a comment (recommended)">
    Explain what you need the funds for. Guiders are more likely to approve requests that include a clear, honest explanation. This step is optional but strongly recommended.
  </Step>

  <Step title="Request is sent to your Guider">
    Your Guider receives the request and will review it within 1–3 business days. You will be notified when a decision is made.
  </Step>
</Steps>

## Help Request statuses

| Status                  | What it means                                        | What to do                                                                      |
| ----------------------- | ---------------------------------------------------- | ------------------------------------------------------------------------------- |
| **New**                 | Being reviewed by your Guider                        | Wait for a decision; typical review time is 1–3 business days                   |
| **Accepted**            | Approved — the system is creating Orders for senders | Funds will arrive as individual transfers                                       |
| **Partially fulfilled** | Some funds have arrived, more are coming             | Check your payment details are still active                                     |
| **Fully fulfilled**     | All funds have been received                         | See the next section — you must add a review link before creating a new request |
| **Rejected**            | Your Guider declined the request                     | Speak with your Guider to understand why                                        |
| **Refused**             | You cancelled the request yourself                   | You may create a new request when ready                                         |

## Limits and rules

| Rule                     | Detail                      |
| ------------------------ | --------------------------- |
| Active requests at once  | Maximum **1**               |
| Review time              | **1–3 business days**       |
| Payment details required | Yes — must be active        |
| Giving history required  | Yes — for standard requests |

## After you receive help: submitting your review link

Once your Help Request reaches **Fully fulfilled** status, you are required to submit a review link before you can create a new Help Request. This is a mandatory step and the system will block new requests until it is complete.

<Steps>
  <Step title="Get the review link">
    After receiving your funds, write a short review about your experience — for example, a screenshot or a post on an approved platform — and get a public link to it (must start with `http://` or `https://`).
  </Step>

  <Step title="Submit the link to the bot">
    Send the command with your request number and the URL:

    ```text theme={null}
    /report_url_add A12345
    ```

    Replace `A12345` with your actual request number. You can also tap the **"Добавить отзыв"** button directly from the request card in the bot.
  </Step>

  <Step title="Wait for verification">
    Your Guider or an administrator will verify the review link. You will receive a bot notification when verification is complete.
  </Step>

  <Step title="Create your next request">
    Once the review is verified, you are free to submit a new Help Request.
  </Step>
</Steps>

<Warning>
  Creating a new Help Request is blocked until a verified review link exists for your most recent fulfilled request. Make sure to submit your review promptly after receiving help.
</Warning>

<Note>
  After a review link is verified, it cannot be changed. If your Guider or an admin adds the link on your behalf, you will receive a notification from the bot.
</Note>

## Viewing your Help Requests

To see all your Help Requests, send:

```text theme={null}
/asks
```

You can also use `/asks_my` as a synonym for the same list.

To look up a specific request by its number, send:

```text theme={null}
/a_12345
```

Replace `12345` with your actual request number.

## Submitting a review

You can also use the `/report` command to start the review submission process directly:

```text theme={null}
/report
```