Skip to main content
An Order (labeled O12345 in the system) is a specific task to transfer a fixed amount of money to a specific recipient. Orders are created automatically by the system when your Guider approves a Help Request from another participant and matches it against your active Intent. When an Order arrives, you are expected to complete the transfer promptly and confirm it in the bot.

​
What an Order notification contains

When the system assigns you an Order, you will receive a bot notification with everything you need to complete the transfer:
  • Order number — for example, O12345
  • Transfer amount — the exact amount you must send (in RUB or USDT)
  • Recipient information — the name of the person receiving the funds
  • Payment details — the bank card number, SBP phone number, or crypto wallet address to send to
Never transfer to any details other than those specified in the Order notification. Do not modify the amount. Confirm in the bot only after the transfer is genuinely complete.

​
Completing an Order

1

Read the Order carefully

Review the amount and payment details in full before touching your banking app or crypto wallet. Double-check the card number or wallet address character by character.
2

Make the transfer for the exact amount

Send precisely the amount shown in the Order. Do not round up or down. If your bank charges a fee, you are responsible for it — the recipient must receive the full stated amount.
3

Save a screenshot

Immediately after the transfer, take a screenshot of the confirmation screen from your bank or wallet app. Include the amount, recipient, date, and any transaction reference number. Keep this screenshot until the Order is marked as received.
4

Confirm in the bot

Press the “Перевод выполнен” (Transfer completed) button in the bot. This notifies the recipient and updates the Order status.
Once you press “Transfer completed,” the action cannot be undone. Only confirm when you have genuinely sent the full amount to the correct details.

​
Declining an Order

If you are unable to complete the transfer at this time, you can decline:
  1. Press the “Отказываюсь переводить” (I refuse to transfer) button in the bot.
  2. The Order will be reassigned to another participant.
Frequent refusals affect your standing in the system. Only decline when you have a genuine reason, and let your Guider know if you are experiencing recurring difficulties.

​
Important rules for completing transfers

​
Order statuses

As a participant completing Orders, you will see the following statuses:

​
Viewing your Orders

To see all your Orders, send:
To look up a specific Order by its number, send:
Replace 12345 with the actual Order number from your notification.
If the recipient is not confirming receipt after you have made the transfer, save your proof (screenshot and any transaction ID) and contact your Guider immediately. Do not wait — time-sensitive disputes are easier to resolve quickly.