Viewing your existing payment details
To see all the payment details you have on file, send:Adding new payment details
To add a new entry, send:You can add as many payment details as you like. Having multiple options — for example, both a bank card and an SBP phone number — makes it easier for senders to complete transfers, which can speed up your Help Request fulfillment.
Supported payment detail types
- Bank card (RUB)
- SBP phone number (RUB)
- USDT TRC20 wallet
Enter your 16-digit card number when prompted. Make sure the card is active and belongs to you. The bot stores the card number only — never your CVV, PIN, or expiry date.
Security: what is and is not stored
The bot only stores the information needed to route a transfer — card numbers, phone numbers, and wallet addresses. It never asks for, stores, or transmits:- CVV or CVC codes
- PINs or passwords
- Bank login credentials
- Private keys or seed phrases
What to do when your details change
If a card expires, you get a new number, or you switch banks, update your details as soon as possible. An outdated payment entry can cause transfers to fail and delay your Help Request fulfillment.1
Add your new details
Run
/account_add and add the updated card number, phone number, or wallet address.2
Tell your Guider to deactivate the old entry
Contact your Guider and ask them to deactivate the outdated payment detail. You cannot deactivate entries yourself — this must be done by your Guider.