A Help Request (labeledDocumentation Index
Fetch the complete documentation index at: https://mavrodi.org/llms.txt
Use this file to discover all available pages before exploring further.
A12345 in the system) is how you ask the community to send you financial help. The system matches your request with participants who have active Intents, then creates transfer Orders so they can send the funds directly to your payment details. Before you can make a request, there are a few prerequisites you need to meet — most importantly, you must have already provided help to others.
The base rule: give first, then ask
For a standard Help Request, you must first have provided help and had your Intents confirmed. Specifically:- You create an Intent to provide help.
- The Orders from that Intent are completed.
- The confirmed giving activity unlocks your ability to request help.
Bonus or promotional scenarios may have different rules and are described separately when they apply. The standard flow always requires confirmed giving first.
Prerequisites for creating a request
Before submitting a Help Request, make sure you have:- Confirmed giving history — at least one Intent with confirmed Orders
- Active payment details — at least one active entry added via
/account_add - No other active requests — you can only have one active Help Request at a time
Creating a Help Request
Use the/ask command — or tap the ”💰 Запросить помощь” keyboard button — to start the flow.
Start the command
Send
/ask in the bot chat, or tap the ”💰 Запросить помощь” button on your keyboard.Choose a currency
Select the currency you want to receive:
- RUB — bank transfer in Russian rubles
- USDT — cryptocurrency (TRC20)
Enter the amount
Type the amount you are requesting. Be reasonable — very small or very large amounts may be reviewed more carefully by your Guider.
Add a comment (recommended)
Explain what you need the funds for. Guiders are more likely to approve requests that include a clear, honest explanation. This step is optional but strongly recommended.
Help Request statuses
| Status | What it means | What to do |
|---|---|---|
| New | Being reviewed by your Guider | Wait for a decision; typical review time is 1–3 business days |
| Accepted | Approved — the system is creating Orders for senders | Funds will arrive as individual transfers |
| Partially fulfilled | Some funds have arrived, more are coming | Check your payment details are still active |
| Fully fulfilled | All funds have been received | See the next section — you must add a review link before creating a new request |
| Rejected | Your Guider declined the request | Speak with your Guider to understand why |
| Refused | You cancelled the request yourself | You may create a new request when ready |
Limits and rules
| Rule | Detail |
|---|---|
| Active requests at once | Maximum 1 |
| Review time | 1–3 business days |
| Payment details required | Yes — must be active |
| Giving history required | Yes — for standard requests |
After you receive help: submitting your review link
Once your Help Request reaches Fully fulfilled status, you are required to submit a review link before you can create a new Help Request. This is a mandatory step and the system will block new requests until it is complete.Get the review link
After receiving your funds, write a short review about your experience — for example, a screenshot or a post on an approved platform — and get a public link to it (must start with
http:// or https://).Submit the link to the bot
Send the command with your request number and the URL:Replace
A12345 with your actual request number. You can also tap the “Добавить отзыв” button directly from the request card in the bot.Wait for verification
Your Guider or an administrator will verify the review link. You will receive a bot notification when verification is complete.
After a review link is verified, it cannot be changed. If your Guider or an admin adds the link on your behalf, you will receive a notification from the bot.
Viewing your Help Requests
To see all your Help Requests, send:/asks_my as a synonym for the same list.
To look up a specific request by its number, send:
12345 with your actual request number.
Submitting a review
You can also use the/report command to start the review submission process directly: