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A Help Request (labeled A12345 in the system) is how you ask the community to send you financial help. The system matches your request with participants who have active Intents, then creates transfer Orders so they can send the funds directly to your payment details. Before you can make a request, there are a few prerequisites you need to meet — most importantly, you must have already provided help to others.

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The base rule: give first, then ask

For a standard Help Request, you must first have provided help and had your Intents confirmed. Specifically:
  1. You create an Intent to provide help.
  2. The Orders from that Intent are completed.
  3. The confirmed giving activity unlocks your ability to request help.
Bonus or promotional scenarios may have different rules and are described separately when they apply. The standard flow always requires confirmed giving first.

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Prerequisites for creating a request

Before submitting a Help Request, make sure you have:
  • Confirmed giving history — at least one Intent with confirmed Orders
  • Active payment details — at least one active entry added via /account_add
  • No other active requests — you can only have one active Help Request at a time
If you do not have active payment details on file, the bot will block you from creating a Help Request. Add your details with /account_add before proceeding.

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Creating a Help Request

Use the /ask command — or tap the ”💰 Запросить помощь” keyboard button — to start the flow.
1

Start the command

Send /ask in the bot chat, or tap the ”💰 Запросить помощь” button on your keyboard.
2

Choose a currency

Select the currency you want to receive:
  • RUB — bank transfer in Russian rubles
  • USDT — cryptocurrency (TRC20)
3

Enter the amount

Type the amount you are requesting. Be reasonable — very small or very large amounts may be reviewed more carefully by your Guider.
4

Add a comment (recommended)

Explain what you need the funds for. Guiders are more likely to approve requests that include a clear, honest explanation. This step is optional but strongly recommended.
5

Request is sent to your Guider

Your Guider receives the request and will review it within 1–3 business days. You will be notified when a decision is made.

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Help Request statuses

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Limits and rules

Once your Help Request reaches Fully fulfilled status, you are required to submit a review link before you can create a new Help Request. This is a mandatory step and the system will block new requests until it is complete.
1

Get the review link

After receiving your funds, write a short review about your experience — for example, a screenshot or a post on an approved platform — and get a public link to it (must start with http:// or https://).
2

Submit the link to the bot

Send the command with your request number and the URL:
Replace A12345 with your actual request number. You can also tap the “Добавить отзыв” button directly from the request card in the bot.
3

Wait for verification

Your Guider or an administrator will verify the review link. You will receive a bot notification when verification is complete.
4

Create your next request

Once the review is verified, you are free to submit a new Help Request.
Creating a new Help Request is blocked until a verified review link exists for your most recent fulfilled request. Make sure to submit your review promptly after receiving help.
After a review link is verified, it cannot be changed. If your Guider or an admin adds the link on your behalf, you will receive a notification from the bot.

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Viewing your Help Requests

To see all your Help Requests, send:
You can also use /asks_my as a synonym for the same list. To look up a specific request by its number, send:
Replace 12345 with your actual request number.

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Submitting a review

You can also use the /report command to start the review submission process directly: